Refunds Policy/ Service Guarantee
If you are not satisfied with the product, you ordered once it is delivered, please email us on [email protected] or alternatively, call our customer care team on 0207 221 3320. The team will review the comments you have and should the cause be related to circumstances that are within our control, we will consider a refund or re-delivery of your chosen product.
Naturally we are working with fresh, seasonal ingredients that are often affected by the climate and can, as such, have unpredictable availability. If we are for any reason, unable to fulfil your chosen product, or elements of it, we will work to substitute the affected ingredients using the most appropriate alternative to ensure your fresh flowers have a similar colour, style, shape & size.
If the bouquet you ordered was damaged on receipt, we will arrange a re-delivery of the product at the next convenient date for your recipient.
If the product you have chosen was delivered late, we may at our discretion offer the customer a small refund. For example, small human error such as a message card goes astray, or traffic causes a late delivery, we may offer a partial refund. This would be down to our discretion and is only a guide. We will endeavour to make the situation right for the customer.
We do our very best to ensure your flowers arrive in perfect condition, on very rare occasions, flowers arrive at their destination damaged as a result of transportation.
If the recipient receives damaged flowers, please contact us to arrange one of the following:
- A re-send on the next available date or;
- A partial refund.
(All depending on the level of damage)
Please note contact must be made within 48 hours of receipt of delivery; details of damage may be required to determine the cause so we can amend our system where necessary. Due to their perishable nature, flowers are non-returnable.