As we deliver by van and bicycle, we have a wide range for delivery which includes most West London postcodes.
In the event of non-delivery as the recipient is unavailable, we will attempt to make contact by telephone using the contact number(s) to find the best solution, in most non-delivery cases we will simply pop a delivery note in your letterbox letting you know where the flowers have been safely placed. Most likely with a friendly neighbour or concierge!
If the product you have chosen was delivered late, we may at our discretion offer the customer a small refund. For example, small human error such as a message card goes astray, or traffic causes a late delivery, we may offer a partial refund. This would be down to our discretion and is only a guide. We will endeavour to make the situation right for the customer.